GOAL: The purpose of this session is to develop an awareness of the various ways in which we listen to our own needs and those of others. To introduce creative listening skills that will enable the staff/ volunteer to respond effectively to the needs of the dying person and their family members.

OBJECTIVES: Upon completion of this session, the participant should be able to:

  • List the basic elements of listening.
  • Demonstrate communication skills of active listening through exercise.
  • Discuss non-verbal communication.
  • Have a basic understanding of how to set appropriate boundaries with the patient/family through verbal and non-verbal communication.
  • Outline the difference between her or his needs and those of another person, i.e. volunteer, professional, dying person or family of client.

Recommended Library Resources

  • Book: The Four Things That Matter Most by Ira Byock
  • Book: The Death of Ivan Ilyich by by Leo Tolstoy
  • Video, VHS: Begin with Goodbye: The Death of Ivan Ilyich
  • Video, DVD: Communicating with Compassion, Adventures in Caring
  • Video, VHS: Communication: Developing Cultural Competence, Healing Arts Communications